Launched back in 2007, Pure VPN is one of the oldest providers in the VPN business meaning it has one of the largest customer bases. Pure VPN is packed with features other provers don�t offer and also has one major benefit over other Providers, it doesn�t store logs or records of users use, so the company doesn�t store what you look at, they don�t even store your original IP. This is a great benefit for torrent users. Pure VPN uses military grade 256 bit encryption and supports all protocols for VPN. Pure VPN boasts a massive network of over 2,000 servers dispersed across the world. Pure VPN can also be used for such services as Netflix, Hulu, and BBC iPlayer, If you�d like to share your VPN with your household, you can use PureVPN on 5 different devices at the same time. It�s also compatible with routers, Smart TVs, and a wide range of platforms such as Windows, Mac, Android, iOS, Linux. There are also extensions for Chrome and Firefox.
PureVPN features a large support site with an enormous number of tutorials and troubleshooting guides. The opening page points you to categories like Setup Guides, Troubleshoot, FAQ and Account and Billing, as an example , and most of those sections include more content than you'd expect. The Setup Guide has subsections for 15 platforms, as an example (yes, really), and even a number of those individual sections have more content than the whole support site of lesser VPNs. PureVPN has updated a number of the very old content we noticed last time (the 'How to Setup VPN on Windows 10' article was dated October 2015), and there's many useful content here, but we still have some issues. A good 'How to line up OpenVPN' article should point you to the OpenVPN website and describe the way to catch on working together with your system, as an example . PureVPN instead recommends you download a custom and outdated version of OpenVPN, then follow a dubious set of instructions, including making system-wide and fundamental Explorer settings changes (disabling the 'Hide extensions for known file types' option), just to form the tutorial work � very bad practice. If the web site can not help , you are able to boost a support ticket from within the client. Advertisement We asked why our Windows app wasn't ready to connect via OpenVPN. A reply arrived within half-hour , but its main suggestion was to use another protocol, not exactly helpful. The agent also asked for more details, and that we replied with these, but didn't receive any longer response. Alternatively, you'll use live chat on the web site . We were ready to contact a support agent within a few of minutes, but found we got an equivalent basics-only response as we received to our ticket. PureVPN couldn't get on the brink of the extent of support we'd received from top competitors like ExpressVPN, then, but response times were good, and therefore the replies were enough to unravel our immediate issues.